Refund policy
At UDS beta, we take pride in the quality of our products. Due to the nature of our business, we do not accept returns or exchanges unless the item you received is defective, damaged, or incorrect.
Eligible claims:
- Item arrived damaged or broken
- Item is significantly different from what was described or shown
- Wrong item received
How to request a refund: To be eligible, you must contact us within 7 days of receiving your order at uds.beta@gmail with:
- Your order number
- A clear photo or video showing the defect or damage
Once approved, we will offer either a full refund to your original payment method or a replacement item at our discretion. We do not require you to return the item.
Non-eligible claims:
- Change of mind
- Minor color differences due to screen display settings
- Damage caused by misuse
Shipping costs are non-refundable.
For any questions, contact us at uds.beta@gmail.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at uds.beta@gmail.com.