Refund policy
At UDS beta, we take pride in the quality of our products. Due to the nature of our business, we do not accept returns or exchanges (except in the EU, within 14 days upon delivery) unless the item you received is defective, damaged, or incorrect.
Eligible claims:
- Item arrived damaged or broken
- Item is significantly different from what was described or shown
- Wrong item received
How to request a refund: To be eligible, you must contact us within 7 days of receiving your order at uds.beta@gmail with:
- Your order number
- A clear photo or video showing the defect or damage
Once approved, we will offer either a full refund to your original payment method or a replacement item at our disc
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at uds.beta@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at uds.beta@gmail.com.